1. Can we borrow more than 4 DVD
at a time?
We are continuing to expand our service. Once we are capable of delivering
flawless and exceptional customer service, we will introduce additional
plan to Movieflys.com. Customer Service satisfaction is our always our
2. Are the DVD’s original?
Movieflys.com brings you the best and ONLY authentic DVD copies from major
Hollywood studios, as well as foreign movies across Europe and Asia. We
do not participate or tolerate in any kind of piracy. For more information
on copyright issues please read our Terms & Condition.
3. I have received and watched the DVD. How do I return it?
Our special envelope you receive in the mail is also used for returning
our DVD. When returning the movie, carefully place the DVD back into the
envelope, seal tightly and place it in any Hong Kong mailbox. For more
information contact firstname.lastname@example.org or find the closest mailbox
near you by visiting http://www.hongkongpost.com/eng/locations/index.htm
4. The DVD I ordered won’t play on my DVD player or computer?
All DVD from Movieflys.com are authentic copies and is compatible with
99% of DVD players in the market. Please check whether your DVD player
plays the Region Code of the DVD. For extensive troubleshooting or information,
5. When will you have a Cantonese Version of the website?
We are hoping to introduce the Cantonese Version at the end of the 2007.
6. I ordered a DVD but it has not arrived yet?
Your order(s) are initially processed within 24 hours and you should receive
your DVD within 1-2 Business day(s). Sometimes a delay of unknown factors
(weather, typhoon, public holiday, strike) may intervene with the Hong
Kong Post. Please be patient. For further assistance please contact email@example.com or visit your "My Account" and report a "Shipping Problem"
7. What should I do if I received a damaged DVD in the mail?
Please contact firstname.lastname@example.org, and return to us immediately. We
will send you a new copy of the original movie title. If none is in stock,
your next movie in queue will be sent.
8. How do I request a movie?
Please send your request to email@example.com. We will do our best
to accommodate your requirements.
9. I lost my DVD somehow, somewhere. What should I do?
Please contact firstname.lastname@example.org.
10. How does the rental queue work?
Every member is allowed to queue up to 10 movies of their choice. Whether
the movie is already released or upcoming, we will send you the next available
movie on your list. This way we can bring you ease, convenience and of
course a surprise to your mailbox every time you check.
11. What happens if I don't return my DVD?
You do not have to pay for late charges for any DVDs you have rented. But unreturned DVDs after cancellation will be subject to a charge. Please refer to the Terms & Conditions for further clarification.
12. What is the difference between Paypal and AsiaPay? And is it safe to use my Credit Card on this site?
Movieflys.com uses SSL (Secure Sockets Layer) Certificate Authority enabling secure e-commerce and confidential communications for Web sites. All transaction payments occurred on Movieflys.com is handled by Paypal, owned by ebay.inc and AsiaPay, a leading electronic payment service, solution and technology house in Asia, handling clients like HMV, Yahoo Hong Kong and Dragon-Air, to ensure all vital information is kept confidential and secure.
13. Do you deliver to outer Island?
Yes, anywhere Hong Kong Post reaches. Including Lamma Island and Lantau Island.